Tuesday, October 4, 2011

What is the iPhone 4S missing? The number "5" for starters...

With any new phone release, most consumers have come to expect a few basics:

  1. It should run/feel faster....check (see Dual-core A5)
  2. It should have better hardware features (ie - camera, screen resolution)....check
  3. It should look and feel new....oops...missed this one

With that said, Apple met only 2 of 3 basic requirements that most consumers expect. It failed to provide something that looks and feels new...detracting from some of the cache that many customers seek in purchasing Apple products. I'll grade Apple a C+ for meeting basic expectations.

The following expectations are in addition to what most phone-makers are required to do. There are no "gimme's" when you're the undisputed world leader in the market, and arguably the world's most valuable company. Apple is in some ways the victim of its own history of exceeding customer expectations.

Now on to what most customers have come to expect from Apple, with a new phone release:

It should fundamentally change the way I perform a basic task or approach a routine activity....potentially yes (a la Siri)...but NTC technology to enable mobile payments would have been revolutionary

On this front, I think Apple only partially succeeded. As mentioned above, an iWallet feature would have been truly breakthrough. Also, if the new phone is so much faster at processing data, why not allow FaceTime through 3G networks. Currently this is only allowed when on wifi. If you don't think 3G is fast enough for this technology, think again. I did this routinely on my jailbroken iPhone 4 a year ago. This is Apple's olive branch to wireless carriers, whose networks might otherwise be overwhelmed with data usage.  

If this were a typical phone manufacturer, this release would meet consumer expectations. But who are we kidding, we are talking about Apple, and we have come to expect more...

Here are just a few more reactions to today's release:

  1. We missed Steve Jobs. Tim Cook did okay, but he's no Jobs.
  2. The World Phone technology is great for those of us that travel internationally.
  3. Welcome to the game Sprint. That's a big $20B bet you made, and hopefully the extra competition helps keep data fees low.
  4. Twitter integration in iOS 5 looks cool...but where's the Facebook integration?
  5. Really wish that some of the renderings floating around for a new design would have been included (wall to wall screen, rounded edges, slimmer profile, etc). Perhaps iPhone 5 is coming sooner than expected... Christmas 2011?

 

Monday, October 3, 2011

What is Talent?

If you happened to see the BYU vs. USU football game Friday night, you saw just about everything. An 80-yard score on the first play from the line of scrimmage by Utah State RB Robert Turbin, a couple impressive catches by BYU WR Cody Hoffman, and most of all a critical QB switch by BYU late in the game. Each of these sparked an opportunity for viewers to appreciate natural talent—particularly in the case of Riley Nelson….

Hold the bus…did I just admit that Riley Nelson, the kid with the terrible mullet and the awkward short-arm left-handed throw has talent? How can that be?

Byus-riley-nelson-led-the-cougars-past-utah-state

Let me put it this way… Talent is defined as an innate, naturally recurring pattern of behavior that most times cannot be taught. Turbin’s strength and agility combined with good vision make up a very unique set of talents. I would argue he is among the top 5 college running backs in the country. Hoffman’s speed, vertical jump and hand-eye coordination that helped him sky over Aggie cornerback Jumanne Robertson, while twisting at the goal line for a BYU touchdown make up another unique set of talents (thankfully we get a few more years to watch that talent blossom in Cougar blue). These are the talents that people usually discuss and praise. However, I would say that the greatest competitors in the world (Michael Jordan, Roger Federer, Tiger before his fall, Jimmer Fredette) are more distinguished in their mental talents than in their physical talents. The recurring pattern of outworking, out-practicing, outcompeting the opposition is what makes Jimmer special. Just listen to all of the ESPN pundits telling people why he doesn’t have the physical gifts to succeed at the next level…and yet Jimmer’s heard that all before, at every level leading up to this point.

Mental toughness is a talent…perhaps the scarcest talent in all of sports. It’s why freaks of nature like Ricky Williams, Marcus Dupree, and Vince Young are missing…and the reason that none of them ever lived up to their potential. It explains why Tiger Woods dominated at a young age, and crumbled in recent years. And this…is the edge that Riley Nelson has over Jake Heaps… Don’t get me wrong, I’m not saying a guy with mental toughness can go out and beat Ricky Williams…you still have to have the physical ability to execute at that level, but that is only table stakes…it’s what you do with those gifts that counts.

This is actually something that I help clients manage on a daily basis. The company I work for has a mathematical model for assessing innate patterns of thought, feeling and behavior that can be productively applied to any role. It’s how we predict top quartile CEO talent, or which sales rep candidates will outperform the others. By the way, we also proved this model in assessing elite hockey talent. There is a certain mental DNA that performers in any category have, which helps them succeed. If you can decode that DNA, then you can replicate it.

BYU Head Coach Bronco Mendenhall and Offensive Coordinator Brandon Doman need to figure out whether Jake Heaps has the mental toughness to compete as an elite Division I college quarterback…but they also need to figure out whether Riley Nelson has the physical tools to support his mental advantage. It will be interesting to see how this plays out… It is an experiment in talent that I will be watching closely as a devout Cougar fan.

Monday, September 26, 2011

Why crowdfunding would have changed my life

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As I type this, I'm sitting in a cushy corporate office at the top floor of our executive tower overlooking the river and city skyline, remembering what life was like 8 years ago when I started my first real company. A group of guys and I (see www.juntopartners.com) were working out of a building that was in the process of being gutted for renovation. One of my partners happened to be friends with the owner, who allowed us to work there for free until renovation made its way down to the 2nd floor, at which time we would need to find a new home. We paid for internet and phone service. We painted some walls, but never got around to the moldings and other finish work. Often, we'd be hammering away at our work past midnight when someone would suggest a run to Circle K for a Diet Coke or a trip to Beto's for an authentic Mexican breakfast burrito (since we were all Mormon guys, there was no coffee pot to keep us alert). Every desk, chair, printer and white board was acquired for cheap or free…and it showed. We wore designer jeans and sports coats most days, because it was the trendy thing to do and also probably because we couldn’t afford the full suit. I moved into a crummy basement studio which still gives me nightmares to this day.

We had secured a small amount of seed capital totaling $287,500...which felt like a lot to me as a 23 yr old kid still working to finish my undergrad. Soon we started to see how quickly business expenses can escalate and learned to master an important skill: commandeering resources. In less euphemistic language, this meant we learned to beg, borrow or "steal" whatever we possibly could in order to survive as a business. I don't know that any of us actually stole anything of material value, but we certainly overpromised suppliers and business partners in a less than straightforward manner. I had set off as an entrepreneur believing that good ideas and hard work could overcome any challenge ahead. In some ways I proved myself right. Looking back however, I now know how critical it is to be sufficiently capitalized in order to maintain momentum as a small business...especially in the face of life's other challenges. That's why entrepreneurs give so much attention to what is happening in the private equity landscape, and place VC's on such a high pedestal. While most young entrepreneurs know very little about the specifics of that world, they know that when their baby (their start-up) is sick and fledgling, VCs or Angels might be their only lifeline. Why is this the case? I’ll offer up a few reasons…

1.      Unlike the Winklevoss twins (if you haven’t heard of them, just read into the founding of Facebook), most entrepreneurs in America do not come from wealthy families. In fact, many are second generation Americans like myself whose inheritance consists solely of being an American. Most entrepreneurs have few friends and family to turn to when they need an influx of capital. Or often they’ve already exhausted those sources.

2.      Traditional banks do not like to risk capital on unproven entrepreneurs. They typically require collateral and long (flawless) credit histories in order to lend money to an entrepreneur. After the financial debacle of 2008, this has only gotten stricter. Even if lending laws were relaxed, few bankers would stomach the risk for early stage startups.

3.      Because entrepreneurs face a life of uncertain and unpredictable income, they rarely have a large nest egg or significant home equity accumulated. If they had they probably would’ve used that to seed their business, and would still find themselves in a pinch as the business hits difficult times.

4.      Lastly, and perhaps one of the main reasons for the scarcity of startup capital, SEC regulations prevent entrepreneurs from actively seeking investments from the general public.

Game Changer

According to the New York Times one aspect of proposed job stimulus packages that has bipartisan support is a proposal to loosen securities regulations for small businesses in raising capital. Specifically, the proposal would allow for crowdfunding, or pooling small investments from many sources in exchange for interest or equity. Currently, this is against the law. Services such as Kickstarter and Kiva provide opportunities for people to donate funds to ideas they believe in. However, as the NYT points out, this is philanthropy. You see, under current laws, only wealthy investors (aka sophisticated investors) may invest in non-registered ventures. This has worked great for VCs and Angels, and one might even argue it has protected less sophisticated investors from being conned by shady entrepreneurs…but it has been severely limited cash infusion for entrepreneurship, and thereby has limited job creation. It’s time that the government allows people to be individually accountable for their investment decisions. This will open the door to great opportunities for wise investors and trustworthy entrepreneurs.

Back to my story…

A few years into my startup, (a garage makeover company called Garage Mahal) my life circumstances changed at the same time that the economy (specifically the residential construction sector) began to cool off. My young wife was pregnant with our second daughter and we were feeling the financial pressure. I had a backlog of work orders, and a sizable sum in accounts receivables, but my revolving line of credit at Wells Fargo was nearly maxed out, I had burned through the seed money above, and I had already tapped my friends and family to the limit. I tried everything I could to collect on the tens of thousands of dollars in accounts receivable, but as they say, “you can’t pump water from a dry well.” Contractors that I sold to were up to their ears in debt and because the market had slowed they were getting killed on the interest they carried from financing their construction projects. Wells Fargo wasn’t ready to extend my credit limit since we were still new as a company. VCs were focused on high-tech sexy startups…not cash strained (albeit profitable) garage makeover companies. I couldn’t exactly go door-to-door and ask for an investment (remember the SEC regulations)… so I was stuck with what I saw as two options. Option 1: my family would starve while we continued to struggle to create organic growth and fight to collect the cash owed to us; or Option 2: we could liquidate the assets, allowing us to break-even on our debts and walk away with a relatively clean slate. I believed I could find a steady job that provided insurance, a critical need for my young family with another baby on the way…so that’s the direction we went. I often wonder, however, what could have happened differently if we had another funding source at that time (E.g. crowdfunding), to help the company through that period of friction. There were signs that Garage Mahal could have been big, or at least successful enough to fund my next venture in what would have been a lifelong commitment to entrepreneurship. Instead, I’ll have to look for another opportunity to pursue that lifelong dream…delaying the jobs that would have been created and the opportunities that would have followed.

I hope our public leaders will take this seriously and empower more entrepreneurs to pursue their dreams.

 

Thursday, November 11, 2010

What is your opinion? Is this effective communication about rate increases for #LifeTime #Fitness?

From: Travis C. <lifetimefitness@emails.lifetimefitness.com>
Date: Mon, Nov 8, 2010 at 4:41 PM
Subject: Important information about your Life Time membership


Dear Clint,

Effective January 1, 2011, your monthly membership dues will be adjusted from $99.90 to $104.90 plus Junior membership dues and tax.

With this upcoming change, I also want to emphasize that your new, adjusted dues rate continues to be $5.00 below our current market rate of $109.90 per month at Life Time Fitness Omaha.

Please feel free to contact me or a member of our staff with any questions regarding this change.

As always, I thank you for choosing to be a Life Time Fitness member.

Sincerely,

Travis C..........
General Manager
Life Time Fitness Omaha


©2010 LIFE TIME FITNESS, Inc. All rights reserved.
Life Time Fitness, Inc. | 2902 Corporate Place, Chanhassen, MN 55317

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Thursday, November 4, 2010

Finally some good Mexican food #Houston

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